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We will never share your private details (e.g. your name, address, telephone number or e-mail) with anyone. Your information is used solely for our own purposes in ensuring we can provide you with an enjoyable shopping experience:

- for the processing and finalisation of orders made with Missing Piece
- for allowing the website to function as it needs to including personalisation
- for providing Missing Piece with the tools needed for marketing and brand development

We use Secure Sockets Layer (SSL) encryption to protect all your personal information and credit card details. 


Purchases and Payment

It is important to provide us with complete and accurate details when you make a purchase. We are not liable if we are given an incorrect delivery address at the time of purchase and any additional expense in correcting the order are the responsibility of the customer.

All our prices are quoted in Australian dollars (AUD) and include GST. 

If your payment is processed through Paypal upon checkout you will be redirected to the Paypal website where they can select their payment method. However it is not necessary for you to have a Paypal account to shop with us.

You will receive an invoice confirming the order once we receive the payment.

We do not accept any responsibility for lost order as a result of third party's negligence or otherwise so far as we can provide the proof of shipment. Immediately email us if your order is missing.


Order Processing

All orders are processed on business days (Monday through to Friday) excluding public holidays in South Australia. You will receive a tracking number if your location can receive that service once the order is shipped. For any further information on shipping please refer to our shipping page.



We reserve the right to cancel any order if we are unable to provide the product you request. If this is the case you will be contacted immediately. We are not liable to compensate for any loss, expense or inconvenience customers may face as a result of the cancellation other than a refund of the cost of the item.


Limitation of Liability

Missing Piece will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

- if the breach relates to goods:
- the replacement of the goods or supply of equivalent goods;
- the repair of such goods;
- the payment of the cost of replacing the goods or of acquiring equivalent goods; or
- the payment of the cost of having the goods repaired; and
- if the breach to relates to services:
- the supplying of the services again; or
- the payment of the cost of having the services supplied again.